Account Access
For login, registration, verification, and account-access problems, provide the information needed for the support team to identify the issue without sending passwords or private authentication codes.
Registration and Verification
Questions about registration, verification codes, usernames, or account setup should be submitted through the appropriate MCATS support channel.
Subscriptions
Support can assist with questions regarding subscription access, billing status, trial periods, and service availability. Payment-provider issues may also require assistance from the relevant payment provider.
Referral Program
For referral attribution, referral-code, qualification, or commission questions, include the relevant referral information when contacting support.
Do not send passwords, authentication codes, private keys, API secrets, or exchange credentials to support.
Technical Problems
When reporting a technical issue, include the affected page, approximate time of the problem, browser or device information where relevant, and a clear description of what happened.
Security
MCATS support will not require you to disclose passwords, private keys, seed phrases, authentication codes, or other highly sensitive credentials.
Do not send cryptocurrency funds to an individual claiming to be support in exchange for account recovery or access.
Need Assistance?
Start from the official MCATS website and use the support/contact channel provided there.